00886     2200265   4500001002100000005001500021035002000036007000300056008004100059020001800100082001000118084001600128100002300144245015600167260003100323300002900354650001800383700002100401520010800422990001800530990001800548990001800566990001800584990001800602INLIS00000000000042820210527111423  a0010-0521000073ta210527                           0        a9789792278965  a153.4  a153.4 HER s0 aHermawan Kartajaya1 aService With Character :b18 prinsip keberhasilan layanan di Era Horizontal dalam menciptakan loyalitas dan rekomendasi pelanggan /cHermawan Kartajaya  aJakarta :bGramedia,c2012  a121 hlm :b- ;c15x21 cm 4alayanan prima0 aArdhi Ridwansyah  a18 prinsip keberhasilan layanan di era horizontal dalam menciptakan loyalitas dan rekomendasi pelanggan  a2611/1:5/2015  a2612/2:5/2015  a2613/3:5/2015  a2614/4:5/2015  a2615/5:5/2015